Refund policy

RETURNS

To start a return, please contact us by sending an email to info@buxii.com.

If your return is accepted, we’ll send you instructions on where to send your package. You can request a return within 14 days of receiving your order.

RETURN CONDITIONS

To be eligible for a return:

The item must be in the same condition that you received it.
The item must be unworn, unused, and have all original tags attached.
The item must be properly packaged for return and not damaged.

Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING

The customer is responsible for the cost of return shipping, except when the wrong item was sent or the item is defective.
The customer is responsible for the returned package until it has been received by us.
We recommend using a tracked shipping service, as we cannot be responsible for packages lost or damaged during return transit.

EXCHANGES

If you would like to exchange an item for a different size or a different product, please contact us first.

The customer is responsible for arranging and covering the cost of shipping the item back to us.
Once we receive and approve the returned item, we will process the exchange and send the replacement item.
The replacement item will only be shipped after the original item has been received and inspected.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 14 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@buxii.com.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify for a return:

The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
You must provide proof of purchase.

The customer is responsible for the cost of returning the goods unless the return is due to our error, such as receiving the wrong item or receiving a defective product.

Where required by applicable law, we will refund the cost of the least expensive standard delivery option offered at checkout. Additional charges for express or upgraded shipping are non-refundable.